Return Policy
Review the Return Policy of Root Multitude to understand our guidelines regarding service cancellations, refunds, and project modifications for market research and data services.
Return Policy
At Root Multitude, we specialize in providing customized market research services, including survey programming, data management, custom survey setups, and quality checks. As our services are professional, project-based, and tailored to client-specific requirements, our return and refund policy is structured accordingly.
Nature of Services
All services offered by Root Multitude are intangible, research-based, and customized according to agreed project specifications. Due to the personalized nature of our work, completed services and delivered reports are generally non-returnable and non-refundable.
Project Cancellation Policy
- Clients may Request Project Cancellation before the Project Initiation Phase.
- If Cancellation is requested after work has commenced, charges will apply based on the work completed up to the cancellation date.
- Any third-party costs (Panel costs, Software Licensing, Data Procurement, etc.) already incurred will be non-refundable.
Refund Eligibility
Refunds, if applicable, may be considered under the following conditions:
- Duplicate Payment made by the Client.
- Billing Errors Confirmed by Root Multitude.
- Inability to Deliver agreed Services due to unforeseen Internal Constraints.
Refund approvals are subject to internal review and management discretion.
Modifications & Revisions
Root Multitude is committed to client satisfaction. If there are concerns regarding deliverables, clients are encouraged to notify us within the agreed project timeline. We will review the request and provide reasonable revisions based on the original project scope.
Contact for Return & Refund Queries
For questions regarding cancellations, refunds, or service concerns, please contact the Root Multitude support team through our official communication channels. We aim to resolve all matters professionally and transparently.
At Root Multitude, we focus on delivering high-quality, reliable research solutions while maintaining clear communication and fair service policies.